시는 친절마인드 함양을 통한 시민 만족도 제고를 위해 매년 친절교육을 시행하고 있다.
이날 교육에서는 외부 전문강사가 친절 의식 제고를 위한 소통·공감 방법, 불만 민원 응대법 등 다양한 민원에 대한 대처법에 대해 강의했다.
시 관계자는 “이번 교육을 통해 사례별 민원 응대 방법을 배울 수 있어 시 공직자들의 친절마인드를 한 단계 높이는 계기가 되었다.”고 말했다.고양=이동석기자
Goyang City, online kind education for public officials
On the 4th, Goyang City (Mayor Jae-joon Lee) provided kindness training to improve civil service for 400 employees of the city twice.
The city conducts kindness education every year to improve the satisfaction of citizens by fostering a kind mindset.
In particular, this training was conducted for the first time as a non-face-to-face online training using the internal administrative network video conference program to prevent the spread of Corona 19.
In the training on this day, an external expert lecturer gave a lecture on how to deal with various civil complaints, such as communication and empathy to raise the awareness of kindness, and how to respond to complaints.
A city official said, “This training provided an opportunity to raise the kindness of city officials by learning how to respond to complaints by case.”Goyang = Reporter Lee Dong-seok